Getting In Touch

Booking Terms & Conditions

Definitions:

“We”, “Us”, “Our” Melt Productions // Melt Bars

“You”, “Your”, “The Client” The person named on the invoice as the Client on this Agreement.

“The Equipment” The items listed in your invoice.

By confirming receipt of this agreement you are entering into a legal contract with Us and confirming that you accept the following:

For all DRY HIRE the following stipulations apply:

• You agree to pay a £250 damage deposit, that will be returned by us within 7 days on the safe collection of equipment hired.

•  If loss or damage occurs to any of the equipment whilst in The Clients’ possession, you agree to pay the full cost of replacement or repair of any lost or damaged items within 7 days of the end of the period of hire.

• You will ensure that all equipment is kept dry and is not left vulnerable (wet or extreme weather/ at risk of having food/drink spilt on or over it.)

• No refunds are applicable for any stock or equipment during or after your event, regardless to whether they have been used.

• Equipment is left in a secure and safe area at all times.

• The Client will ensure all equipment is returned clean and tidy - As it was left  with the Client on delivery.

• If any of the equipment is not available for collection by the end of the period of hire you agree to pay for the continued hire of the equipment at our published hire rates until the equipment is available for collection.

• If any of the equipment is not available for collection within 7 days of the end of the period of hire, you agree to pay the full cost of replacement within 14 days of the end of the period of hire.

We reserve the right to keep the damage deposit if any of the terms and conditions of this agreement are broken.

For all CASH AND OPEN BARS the following stipulations apply:

All bars must run for a minimum of 6 hours (unless previously agreed).

• Upon signing this contract, you agree to pay in full the £250 Melt Bars booking fee in advance of delivery of our services. Please note, this Booking Fee is non-refundable as the fee covers things such as; The planning, coordination and logistics of your booking. Stocking, Staffing, Cleaning and supplying a Licensed Bar Manager. 

• There must clearly be the amount of adult guests stated at the start of this proposal attending the event.

• The minimum spend as quoted to you must be met over the bar during the event. (The Minimum Spend is an agreed income that will be achieved by the bar to cover overheads. The Client would be responsible for paying the difference between the final sales total and the minimum spend figure should there be a shortfall . The minimum spend is agreed at the time of booking and the deposit retained to suspend this amount.)

• There must not be any other suppliers providing an alcohol or drinks related service. (Unless previously specified). 

• Clients and guests are not permitted to supply their own alcohol, this includes table wines and welcome drinks. (Unless previously specified). Any drinks provided by the hosts, must be pre agreed prior to booking confirmation. This is a licensing condition for which the Melt Productions / Melt Bars retain responsibility. Melt reserve the right to confiscate unauthorised drinks or remove them from the premises.

• In the cash of a Cash Bar, if the minimum spend is not met, the Client is liable to pay the shortfall within 7 days.

• Please ensure there is adequate space and parking for the Melt Bars van to unload.

• Please ensure we are situated on the ground floor, unless there is a large service lift available. Our bars are extremely heavy!

• For any Table Wine or Welcome Drinks orders, payment must be made in advance of our arrival to your event.

• For all OPEN BARS we will invoice you post-event based on your guests' drink consumption, please insure the invoice is paid within 7 days of receipt. All drinks are calculated on our POS system. This count is final. If you have a spend cap you would like us to implement, please make us aware of this in advance by emailing: events@meltproductions.co.uk

If any of the above stipulations are questioned the Client will be subject to charges in order to meet the agreed minimum spend.

For all COCKTAIL BARS the following stipulations apply:

• All payments must be made in advance of the Melt Bars team turning up at your event.

• We will calculate the Cocktails as they are consumed on our POS system and let you know when we are nearing your allocation. If you require additional Cocktails during your event, we will always bring along additional stock and will charge based on consumption, the cost of an additional Cocktail is £10.50 + VAT. We will require your verbal and/or written agreement before doing this. 

• No refunds or stock can be given in replacement of unconsumed cocktails, please be aware of this when booking your Cocktail package. 

• The Melt Bars team have the right to refuse any intoxicated or underage individuals.

• Our Cocktail Bar Services generally tend to last between 1-3 hours, depending on your guest numbers, if you would like us to stay longer than this, additional charges may be incurred. If your event is running behind, we allow a 45 minute grace period, outside of this time we will charge an hourly rate for our Mixologists to remain on site. The cost of this is £45 + VAT per hour. 

• Please ensure there is adequate space and parking for the Melt Bars van to unload.

FOR ALL EVENT AND BAR SERVICES:

Location/Venue:

• The location of any bars and equipment must be sheltered from the elements, either in a building or temporary structure. (If necessary we can provide a shelter - this must be discussed prior to arrival).

• The floor of equipment location must be as flat as possible, if there will be uneven ground this must be stipulated prior to our arrival.

• There must be a clear and accessible route to the bar location.

• Access must be granted to the site as per the agreement.

• Adequate electricity supply must be provided - this will be requested in the planning stages.

• A fresh drinking water source must be provided within 30m of the bar location.

• Amenities for our staff must be provided, this includes toilets and running water facilities upon arrival.

Electrical Products:

All electrical equipment will be supplied with up to date PAT testing.
If dry hiring equipment, do not attempt to repair any electrical equipment, call us immediately: 07800517088

Losses or Damages:

Any lost or damaged equipment will be charged for at replacement costs.
Our count is final on returned items.
Please check over all equipment on delivery and notify a member of Melt staff immediately if you believe anything is incorrect/damaged.

Responsibilities:

Melt Productions / Melt Bars will take full responsibility for any equipment when delivering a Cash Bar/Open Bar/Cocktail Bar service.
In the case of Dry Hire equipment once delivery has been made, ALL responsibilities are with The Client - this includes all licensing activities, insurances, Health and Safety, Fire and enforcing the safe consumption of alcohol.

Payment Terms:

Invoices are to be paid upon presentation within the time frame stipulated. Without payment, we serve the right to release any items and/or services within 7 days. This is a strict policy we have in place to protect our business.
Any changes to event details such as location, guest numbers, event date and timings once booking has been made we reserve the right to make additional charges.
Bookings are only confirmed once payment has been received and funds have cleared.
All prices quoted are subject to change as well as bar availability availability.
In the case of a Cash Bar, if the minimum spend is not met, the Client is liable to pay the shortfall within 7 days.
Melt Bars is part of the Melt Productions umbrella organisation - All payments will be managed through Melt Productions.

Insurance and licensing:

Please note, the following is NOT applicable for Dry Hire services, only Cash Bar/Open Bar/Cocktail Bar services.

£5 million public liability is held with Melt Productions and covers all Melt Bars events in which a Manager from Melt is present.

With our Cash Bar services, all licenses will be applied for by the individual bar manager using their personal license and it is up to the on duty bar manager to enforce the under 25 rule and all licensing initiatives as outlined in the Licensing Act 2003.

Melt reserves the right to refuse alcohol if a guest appears too intoxicated, underage or is behaving in an abusive or threatening manner. The bar managers’ say on this is final and is in line with our licensing agreement with you and/or your chosen venue. 

Melt have a 'Challenge 25' policy in place - Meaning anyone that is fortunate to look under the age of 25 will require official ID.

Refund & Cancellation Policy:

In the event of cancellation by the Client 6-12 months prior to event = 50% refund. Outside of this time frame there will be no refunds.

Melt Productions / Melt Bars will offer one free date amends should you need to postpone your event to a later date due to unforeseen circumstances. This will be awarded at our discretion and based on our availability. 

It is your responsibility to ensure you have the correct Event Insurance in place. Melt Productions / Melt Bars will not take any liability for any Clients’ loss or damages.

We will not pay any loss, liability, cost or expense of whatever nature directly or indirectly arising out of contributed to by or resulting from coronavirus disease (COVID-19), severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), or any mutation or variation thereof.

This also applies to any refund application, loss, cost or expense of whatever nature directly or indirectly arising out of, contributed to by or resulting from:

(i) any fear or threat (whether actual or perceived) of;
or
(ii) any action taken in controlling, preventing, suppressing or in any way relating to any outbreak of; coronavirus disease (COVID-19), severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2), or any mutation or variation thereof. We will not pay any costs you incur in submitting or providing evidence to support your insurance application.